HOW DO I PLACE AN ORDER?

Browse our site through the clear navigation of Collections and Flower options along the header of the site. If need be, filter down your required specifications and once you have chosen the items for purchase click “add to cart.” You are able to review and amend your order in the “my cart” section. Please click “proceed to checkout” to pay.

WHEN WILL MY ORDER BE DELIVERED AND CAN I TRACK THIS?

Please refer to our Shipping Guide page for this information

WHAT PAYMENT METHODS DOES GIFTS & FLOWERS DELIVERED ACCEPT?

You may pay via Visa, MasterCard, American Express, PayPal, Shopify Pay, Apple Pay, Google Pay. We accept both European and Non-European cards.

CAN I CHANGE MY ADDRESS ONCE I HAVE PLACED IT?

Once the order has been placed, the address can be changed. Simply let us know via email – info@flowerbox.co.uk

CAN I ADD TO MY ORDER ONCE IT HAS BEEN PLACED?

Once an order has been placed, we cannot add to this. It is advised that you place another order for the items desired.

WHEN CAN I CANCEL MY ORDER?

You can cancel your order within an hour of when you purchased it. After this, it may have left the boutique, and therefore it will be too late to cancel.

DO I NEED TO HAVE AN ACCOUNT TO ORDER FROM THIS WEBSITE?

You are able to checkout as a guest with our website. We recommend that you create an account where your shipping and billing addresses can be saved for an easier process in the future.

A 20% VAT charge is included in the price shown online.

HOW LONG WILL MY ORDER TAKE TO BE READY?

Please give your order 1-3 working days before is delivered to the address of choice.

London Delivery

OUR DELIVERY SERVICES

Below is all of the information you need regarding our flower delivery services.

LONDON

FREE STANDARD FLOWER DELIVERY (3 – 4 working days) - FREE

Delivery Speed: 3 - 4 working days.

Delivery Time: 8am - 8pm Monday to Sunday.

Order Online by: Orders placed after 4pm will be shipped the following day.

Other info: In most cases, orders arrive on the nominated date, but they could arrive 1-2 working days before / after the nominated delivery date.

If you need a guaranteed delivery date, please select one of the other delivery options.

(** if you select free 3 - 4 days delivery option we cannot guarantee flowers arrive on nominated day)

ECONOMY FLOWER DELIVERY (1 – 2 working days) - £5.00

Delivery Speed: 1 - 2 working days.

Delivery Time: 8am - 8pm Monday to Sunday.

Order Online by: Orders placed after 4pm will be shipped the following day.

Other info: In most cases, orders arrive on the nominated date, but they could arrive 1 working day before / after the nominated delivery date.

If you need a guaranteed delivery date, please select one of the other delivery options.

(** if you select economy 1 - 2 days delivery option we cannot guarantee flowers arrive on nominated day)

PREMIUM SELECTED DAY FLOWER DELIVERY - £9.00

Delivery Speed: Any named day delivery.

Delivery Time: 8am - 9pm Monday to Sunday.

Order Online by: 11pm Monday to Sunday.

PREMIUM SELECTED FLOWER DELIVERY - GUARANTEED BY 5PM - £11.00

Delivery Speed: Any named day delivery.

Delivery Time: 8am – 5pm Monday to Sunday.

Order Online by: 11pm Monday to Sunday for next day delivery.

PREMIUM SELECTED DAY FLOWER DELIVERY - EVENING DELIVERY - £10.00

Delivery Speed: Any named day delivery.

Delivery Time: 4pm – 9pm Monday to Sunday.

Order Online by: 11pm Monday to Sunday for next day delivery

PREMIUM SAME DAY FLOWER DELIVERY - £13.00

Delivery Speed: Same day delivery guaranteed.

Delivery Time: 12pm - 9pm Monday to Sunday.

Order Online by: 2pm for guaranteed same day delivery. Orders placed after 2pm will be shipped the following day.