Shipping Guide
OUR DELIVERY SERVICES
Below, you'll find a step-by-step guide and all the relevant details about our flower delivery service.
Premium Delivery Service:
Our flower delivery service operates from Monday to Sunday. Please note that delivery times may vary depending on the delivery postcode and road conditions. In some cases, the delivery could be delayed by up to an hour.
Step-by-Step Delivery Guide:
- Choose the desired product.
- Select the product size on the product page.
- Note: By default, the smallest available size will be automatically selected. For specific information regarding the size of the arrangement shown in the picture, please refer to the product description.
- Provide the delivery postcode and recipient's address in the pop-out delivery date selection box.
- Pick the specific delivery date from the pop-out box.
- Review your selections by clicking on your shopping cart.
- Personalize your gift with a special message for the recipient in the shopping cart.
- If needed, include any specific delivery instructions for a smooth process.
- Proceed to the next steps.
- Enter billing details (sender's details) and move on to the next step.
- Input the delivery details/shipping details of the person who will receive the flowers.
- Choose your preferred delivery method from the available options on the delivery method page:
UK - FREE SHIPPING (3 – 4 days) - FREE
*(Please note that the parcel is not guaranteed to arrive on the nominated day)
UK - ECONOMY SHIPPING (1 – 2 days) - £6.00 GBP
*(Please note that the parcel is not guaranteed to arrive on the nominated day)
LONDON - EXPRESS SAME DAY DELIVERY (12 pm - 8 pm) - £16.00 GBP
LONDON - SELECTED DAY (10 am - 8 pm) - £10.00 GBP
LONDON - SELECTED DAY (10 am - 6 pm) - £12.00 GBP
LONDON - SELECTED DAY (3 pm - 8 pm) - £14.00 GBP
UK - SELECTED DAY (8 am - 5 pm) - £16.00 GBP
UK - SELECTED DAY (8 am - 2 pm) - £20.00 GBP
UK - SELECTED DAY (7 am - 10 am) - £40.00 GBP
UK - WEEKEND (Saturday & Sunday) - £25.00 GBP
After selecting the preferred delivery method, proceed to the payment stage to complete your order.
Delay Refunds:
If, for any reason, your delivery is delayed and it reaches the recipient after the selected guaranteed delivery time slot, you will be entitled to a refund for the difference between the chosen delivery time slot and the next available delivery time slot.
Example:
- Guaranteed 2 pm delivery – cost £20.00
- Guaranteed 5 pm delivery – cost £16.00
In the example provided above, a refund of £4 would be processed for the price difference between the 2 pm and 5 pm guaranteed delivery option.
DELIVERIES TO OFFICES, HOSPITALS, BIG COMPANIES AND FUNERAL HOMES:
Please be advised that if the delivery address is an office, hospital, large company or funeral home - parcels are delivered to the "loading bay" or "reception". Due to the fact that couriers are often not allowed to enter private property, we are not responsible for when the reception or loading bay delivers your parcel to you. These are situations over which we have no influence and what counts is our delivery confirmation, not the time the parcel is delivered by the reception.
IMPORTANT SHIPPING INFORMATION:
If you choose the free or economy delivery option, please be aware that the product's arrival on the selected date is not guaranteed. While we always strive to deliver on the chosen day, it's important to note that free and economy delivery options utilize national couriers such as DHL, Royal Mail, and UPS. On some occasions, the parcel may arrive a day before or after the desired delivery date.
For guaranteed delivery on your chosen day, we highly recommend opting for our premium paid delivery options. In London, for most cases, we use private drivers to ensure timely delivery within the selected time slots when the premium delivery option is selected. This helps to ensure a reliable and precise delivery experience for our valued customers.
CHECKOUT INSTRUCTIONS:
During the final stage of checkout, after providing the delivery details, please ensure to select the correct delivery method from the delivery method menu.
- For SAME DAY DELIVERY IN LONDON, choose the EXPRESS SAME DAY DELIVERY (12 pm - 8 pm) Selecting any other delivery option may result in your order not arriving on the same day.
- If you opt for the FREE or ECONOMY delivery method during checkout, please be aware that your parcel may not arrive on the nominated day.
- The LONDON ONLY delivery method is exclusively valid for LONDON DELIVERIES ONLY. Selecting the LONDON ONLY option for delivery outside London may affect the delivery date.
- For WEEKEND deliveries throughout the UK, please select the WEEKEND DELIVERY METHOD. Opting for any other delivery option may impact delivery during the weekend.
- For NATIONWIDE delivery, choose the UK SELECTED DAY delivery option. Selecting London delivery for delivery outside London may affect the arrival date of your parcel.
MISSED DELIVERY:
- Please note that we do not take responsibility for delays in parcel delivery if the recipient was not home or did not open the door at the time of delivery. For deliveries outside of London, a tracking number will be provided when the parcel is shipped, and the recipient or sender will have to arrange re-delivery directly with the courier. In London, where parcels are delivered via private drivers, re-delivery can be arranged for an additional fee.
- Couriers are advised to leave the parcel in a safe place if required or requested. However, please be aware that neither couriers nor our company take responsibility if the parcel was left in a safe place upon request and went missing during the time the recipient was not present to collect.
- If the recipient is not present at home for the arrival of the courier, re-delivery will have to be arranged. We do not take responsibility for the quality of flowers upon next day arrival since the flowers were not in water for an additional period of time, usually overnight. The quality of flowers can worsen, and at that point, it is the recipient's responsibility to explain and compensate the sender for the missed delivery if any issues about the quality of flowers are raised, not due to our fault.
Please be mindful of these points when planning your delivery and ensure that the recipient is available to receive the parcel on the scheduled delivery date and time.
We strive to provide the best delivery experience, and choosing the right delivery method is crucial to ensure your gift arrives on time and as expected. If you have any questions or need further assistance, feel free to contact our customer support team. Thank you for entrusting us with your delivery, and we look forward to bringing joy to your recipient!
LONDON
FREE STANDARD FLOWER DELIVERY
(3 – 4 working days) - FREE
- Delivery Speed: 3 - 4 working days.
- Delivery Time: 10 am - 8 pm Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: In most cases, orders arrive on the nominated date, but they could arrive 1-2 working days before / after the nominated delivery date. Please note, if you select the free 3 - 4 days delivery option, we cannot guarantee flowers will arrive on the nominated day.
ECONOMY FLOWER DELIVERY
(1 – 2 working days) - £6.00
- Delivery Speed: 1 - 2 working days.
- Delivery Time: 10 am - 8 pm Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: In most cases, orders arrive on the nominated date, but they could arrive 1 working day before / after the nominated delivery date. Please note, if you select the economy 1 - 2 days delivery option, we cannot guarantee flowers will arrive on the nominated day.
PREMIUM SELECTED DAY FLOWER DELIVERY
LONDON ONLY (10 am - 8 pm) - £10.00
- Delivery Speed: Monday to Friday.
- Delivery Time: 10 am - 8 pm Monday to Friday.
- Order Online by: 10 pm
PREMIUM SELECTED FLOWER DELIVERY
LONDON ONLY (10 am - 6 pm) - £12.00
- Delivery Speed: Monday to Friday.
- Delivery Time: 10 am – 6 pm Monday to Friday.
- Order Online by: 10 pm
PREMIUM SELECTED DAY FLOWER DELIVERY
LONDON ONLY (3 pm - 8 pm) - £14.00
- Delivery Speed: Monday to Friday
- Delivery Time: 3 pm – 9 pm Monday to Friday
- Order Online by: 10 pm
PREMIUM SAME DAY EXPRESS FLOWER DELIVERY
LONDON ONLY (12 pm - 8 pm) - £16.00
- Delivery Speed: Express same day delivery guaranteed.
- Delivery Time: 12 pm - 8 pm Monday to Sunday.
- Order Online by: 12 pm for guaranteed same day delivery. Orders placed after 12 pm will be delivered the following day.
UNITED KINGDOM
FREE STANDARD FLOWER DELIVERY
(3 – 4 working days) - FREE
- Delivery Speed: 3 - 4 working days.
- Delivery Time: 10 am - 8 pm Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: In most cases, orders arrive on the nominated date, but they could arrive 1-2 working days before / after the nominated delivery date. Please note, if you select the free 3 - 4 days delivery option, we cannot guarantee flowers will arrive on the nominated day.
ECONOMY FLOWER DELIVERY
(1 – 2 working days) - £6.00
- Delivery Speed: 1 - 2 working days.
- Delivery Time: 10 am - 8 pm Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: In most cases, orders arrive on the nominated date, but they could arrive 1 working day before / after the nominated delivery date. Please note, if you select the economy 1 - 2 days delivery option, we cannot guarantee flowers will arrive on the nominated day.
PREMIUM UK SELECTED DAY FLOWER DELIVERY
(8 am - 5 pm) - £16.00
- Delivery Speed: Monday to Friday.
- Delivery Time: 8 am - 5 pm Monday to Friday.
- Order Online by: 4 pm. Orders placed after 4 pm will be shipped the following day.
- Other info: A tracking number is provided when your item is dispatched to enable you to track your order.
SPECIAL UK SELECTED DAY FLOWER DELIVERY
(8 am - 2 pm) - £20.00
- Delivery Speed: Monday to Friday.
- Delivery Time: 8 am - 2 pm Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: A tracking number is provided when your item is dispatched to enable you to track your order.
SPECIAL UK WEEKEND FLOWER DELIVERY
(Saturday & Sunday) - £25.00
- Delivery Speed: Saturday & Sunday.
- Delivery Time: 8 am - 5 pm Saturday & Sunday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: A tracking number is provided when your item is dispatched to enable you to track your order.
SPECIAL UK SELECTED DAY FLOWER DELIVERY
(7 am - 10 am) - £40.00
- Delivery Speed: Monday to Friday.
- Delivery Time: 7 am – 10 am Monday to Friday.
- Order Online by: Orders placed after 4 pm will be shipped the following day.
- Other info: A tracking number is provided when your item is dispatched to enable you to track your order.
INTERNATIONAL SHIPPING
Shipping outside of the UK will be calculated automatically during checkout based on the rates provided by our network of couriers at the time of placing the order. Rest assured, we strive to offer you the most competitive shipping rates for your international deliveries. If you have any questions or need further assistance regarding international shipping, please feel free to reach out to our customer support team. We are here to ensure a smooth and seamless delivery experience for our valued customers worldwide. Thank you for choosing our service!